Help Center

At Secureframe (2022 - 2024), I led the redesign of the Help Center, collaborating closely with the customer support and content marketing teams. Building on the Zendesk platform, which was new to me, I developed an intuitive and user-friendly experience that enhanced customer support and engagement. By incorporating feedback from usability testing and leveraging my expertise in UI/UX design, I created a visually appealing and easy-to-navigate Help Center. This redesign not only improved user satisfaction but also significantly reduced support inquiries by providing clear and accessible information.